Privacy Policy

Effective Date: 1 July 2025
Website: window.co.za
Business Name: The Window Boutique
Email: [email protected]

The Window Boutique is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, request a quote, place an order, or engage with our team.

Information We Collect

We may collect and process the following personal data:

  • Full name, email address, and contact number

  • Delivery address and property location (for quotes or installation)

  • Window measurements, product preferences, and uploaded photos

  • Payment information (processed securely via PayFast or other trusted gateways)

  • Browsing data via cookies and Google Analytics

  • Communication history with our consultants or designers

How We Use Your Information

We collect this data to:

  • Respond to enquiries and provide accurate product quotes

  • Process and deliver orders

  • Schedule consultations or installation appointments

  • Send booking confirmations, status updates, and after-sales care

  • Improve our customer service and website experience

  • Share occasional updates or offers (if you’ve opted in)

We do not sell or rent your data to third parties.

How We Store and Protect Your Data

All personal information is securely stored in encrypted cloud-based systems. Only authorised staff and consultants have access to your data.

We use trusted third-party services for payment, email marketing, and hosting — all compliant with South African POPIA and international data protection laws.

Cookies and Tracking

Our website uses cookies to:

  • Analyse visitor traffic using Google Analytics

  • Improve website speed, layout, and functionality

  • Help you resume quote submissions or contact form interactions

By using our site, you consent to cookie tracking. You can control cookie preferences via your browser settings.

Email Marketing and Communications

We will only send promotional emails if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly at [email protected].

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your data

  • Withdraw consent for communication or marketing at any time

  • Request deletion of your data (where legally permitted)

To exercise any of these rights, contact us at [email protected].

Third-Party Links

Our website may contain links to external sites such as Instagram, Facebook, TikTok, or payment portals. We are not responsible for the privacy practices of these websites.

Changes to This Policy

This policy may be updated from time to time. Last updated: 1 July 2025

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

The Window Boutique
📍 Shop 5, 13 Main Road, Shakas Rock, Dolphin Coast, KZN, 4420
📧 [email protected]
📞 +27 32 815 2973