Refunds & Returns Policy

Overview

At The Window Boutique, every product is crafted with care — from made-to-measure blinds to custom curtains and shutters. While we stand by the quality of our work, we understand that sometimes things don’t go as planned.

We offer a 30-day return policy for eligible products. To qualify:

• The item must be unused, uninstalled, and in its original packaging
• A proof of purchase is required
• Only non-custom, ready-made items are eligible.

Refunds

Once we’ve received and inspected your return:

• You’ll receive an email confirming your return status
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5–10 business days, depending on your bank or card provider

Items That Cannot Be Returned

Due to the handcrafted nature of our products and industry standards, we do not accept returns for:

• Custom-made window treatments including blinds, curtains, shutters, awnings, and outdoor blinds
• Products damaged due to incorrect installation or misuse
• Gift cards, downloadable software, or consultation service fees
• Items returned without original packaging or outside the 30-day window

Partial Refunds

In some cases, we may offer a partial refund at our discretion for:

• Products returned damaged or incomplete
• Items not returned in original packaging
• Returns received between 31–60 days, subject to inspection

Delayed or missing refunds

If your refund hasn’t arrived:

• Check your bank account and card statements again
• Contact your credit card provider
• Contact your bank, as processing may take time
• Still no luck? Email us at accounts@window.co.za

Sale items

Only regular-priced items are eligible for refund.
Sale items are final and cannot be returned or refunded.

Exchanges

We only replace products if they arrive defective or damaged with photographs.

To request an exchange:

• Email us at admin@window.co.za
• Ship the item to: 13 Main Road, Shakas Rock, Kwa-Zulu Natal, 4420

Gifts

If the product was marked as a gift and shipped directly to you, we’ll issue a gift credit once your return is received.
If the gift was sent to the purchaser, the refund will go to the original buyer.

Shipping returns

Return items must be sent to:
13 Main Road, Ballito, Kwa-Zulu Natal, 4420

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• If your return is approved, the return shipping fee will be deducted from the refund
• For high-value returns, use a trackable courier and consider insurance, we can’t guarantee we’ll receive untracked items

Need help?

We’re here to assist with any return-related questions.
📩 Contact us at refunds@window.co.za